Fees & payments
You agree to pay all the fees relating to Vietnam visa on arrival which is Service fee and stamping fee (at the airport).
A service fee is the fee you pay directly to us for arranging visa pre-approval letter offered by Vietnam Immigration Department and then get approval letter delivered to your email within guaranteed time. When paying a service fee, except for visa approval letter processing service fee quoted on our website, you are responsible for any additional charges associated with your Bank, no matter what your method of payment is. A payment of service fee is only accepted to be successful when our confirmation titled “Ordered confirmation for Vietnam visa-Payment Successful” was sent to your registered email. We are irresponsible for any situations arising due to unsuccessful payment or payment failed.
Stamping fee is the fee you must be paid in Cash (USD) at the international airport in Vietnam (landing visa counter or Visa on arrival counter) to get visa stamped onto your passport. We are not responsible for exceeding amount result from inaccurate exchange rate when you pay in other currencies.
You are also supposed to pay all additional fees if you wish to modify/correct any personal information in the visa approval letter which was issued by Vietnam Immigration Department.
Processing time:
Normal Processing: (weekday/ Monday to Friday). Processing time for arranging visa pre-approval letter offered by VietnamonlineVisa.com is based on processing time frame provided by Vietnam Immigration Department (The agency directly handles your Vietnam visa application): 8.00 am – 10.30 am and 13.30 pm – 14.00 pm (GMT+7) (Include Saturday, Sunday and national holidays). Under normal circumstances, it takes in case by case of 1 or 4 working hours (In emergency, urgent service) or 2 working days (normal service), starting immediately if your application and payment are delivered to us within the above stated time frames OR starting from the next working day/shift otherwise, to return visa approval letter to your registered email.
Weekend, Holiday (24/7/ 365 support): The fee may be extra charged for weekend and holiday process (only Tourist visa available on these days, some nationalities are not able to process, email us to check if possible).
The visa letter will send to you via email immediately in case of emergency, contact us by email, if you are not getting the visa letter from us via email.
In special cases, additional documents or confirmations may be required and processing time may be longer than usual. In such cases, we will inform you by email.
The Vietnam Immigration Department may delay and/or deny the visa processing without any explanation. Vietnamonlinevisa.com holds no responsibility for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.
Visa Department 1 +84988885560